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Cache Valley, Utah

Your Neighbors
in Tech Support

Local IT solutions with transparent pricing, real humans, and same-day response. No overseas call centers. No ticket black holes.

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Same-day response
Transparent billing
No contracts
<4hr
Avg Response
10+
Years Experience
50+
Businesses Served

Tired of IT That Feels Like a Black Hole?

Here's how we're different from the big MSPs.

The typical experience

Big MSP Problems

  • Tickets disappear into a queue for days
  • Talk to a different tech every time
  • Locked into long-term contracts
  • Mystery invoices with vague line items
  • Cookie-cutter solutions that don't fit
  • Wait on hold for basic questions
The MesaVerse way

Local, Personal, Transparent

  • Same-day response, usually within hours
  • Know your tech by name—they know your setup
  • Month-to-month, cancel anytime
  • See every time entry before you're billed
  • Solutions tailored to your actual needs
  • Direct line to real humans in Cache Valley

Getting Started is Simple

No complicated onboarding. No long-term commitments. Just straightforward IT support.

1

Book a Consultation

15-minute call to understand your needs. No sales pressure, just an honest assessment of how we can help.

// free, no commitment
2

Choose Your Plan

Retainer for ongoing support with discounted rates, or pay-per-ticket for maximum flexibility. You decide.

// month-to-month
3

Submit Tickets

Use our client portal to create tickets with screenshots, descriptions, and priority levels. Everything tracked.

// portal access included
4

Review Time Entries

See exactly how time was spent. Approve or dispute entries before you're billed. Complete transparency.

// no surprise invoices
5

Get Back to Work

We handle the tech headaches so you can focus on running your business. That's what we're here for.

// your IT, handled
Book Your Free Consultation

What We Handle

From network setup to security audits, we've got your technology covered.

Network & Infrastructure

Robust networks that keep your business connected and secure.

routers firewalls VPN

Endpoint Management

Keep devices secure, updated, and running smoothly.

workstations laptops MDM

Cloud Services

Migration and management of your cloud infrastructure.

Microsoft 365 Google AWS

Security

Comprehensive protection from threats and data loss.

antivirus backups DR

Hardware

Procurement, setup, repairs, and upgrades.

procurement repairs upgrades

Software

Installation, licensing, and troubleshooting.

installation licensing updates

Transparent Pricing

Choose the plan that fits your business. No hidden fees, no surprises.

Starter
$1,500 /month

Perfect for small businesses getting started with managed IT.

  • 10 included hours per month
  • $150/hr overage rate
  • Up to 5 hours rollover
  • Priority support
  • Client portal access
  • Email & phone support
Get Started
Professional
$2,800 /month

Ideal for growing businesses with regular IT needs.

  • 20 included hours per month
  • $140/hr overage rate
  • Up to 10 hours rollover
  • Priority support
  • Client portal access
  • Quarterly business reviews
Get Started
Enterprise
$5,000 /month

For organizations requiring comprehensive IT partnership.

  • 40 included hours per month
  • $125/hr overage rate
  • Up to 20 hours rollover
  • Top-tier priority support
  • Dedicated account manager
  • After-hours emergency access
Get Started
Business
$200 /hour

For businesses with occasional IT needs. Pay only when you need us.

  • No monthly commitment
  • $150 minimum per ticket
  • Full client portal access
  • Standard support response
  • Detailed time tracking
  • Invoice-based billing
Submit a Ticket
Personal
$250 /hour

Home users and individuals. Help when you need it.

  • No monthly commitment
  • $100 minimum per ticket
  • Client portal access
  • Standard support response
  • Clear time tracking
  • Simple invoicing
Get Help

All plans include access to our client portal for ticket submission, time tracking, and invoicing.
Book a free consultation to discuss which plan is right for you.

What Cache Valley Businesses Say

Real feedback from local clients we've helped.

"Finally, IT support that actually responds. We had a server issue on a Friday afternoon and they had us back up within hours. The transparent billing is a game-changer."

JM
John M.
Owner, Local Manufacturing Co.
Logan, UT

"We switched from a big MSP to MesaVerse and the difference is night and day. Local support, same-day response, and I actually know who's working on my systems."

SL
Sarah L.
Office Manager, Dental Practice
North Logan, UT

"The client portal is fantastic. I can submit tickets, see what's being worked on, and review time before I'm billed. No more mystery invoices. Highly recommend."

RK
Robert K.
CEO, Tech Startup
Providence, UT

Proudly Serving Cache Valley

Local IT support with on-site availability throughout the valley.

On-Site Support Available
Logan North Logan Smithfield Hyde Park Providence Wellsville Hyrum Nibley River Heights Millville Mendon Richmond Lewiston
Remote support available anywhere in Utah

Remote Support

Most issues resolved remotely within hours via screen sharing and remote access.

On-Site Visits

When remote won't cut it, we come to you. Travel included for retainer clients.

Common Questions

Everything you need to know about working with us.

All IT support work is included: troubleshooting, maintenance, consultations, and project work. Hardware costs and third-party software licenses are billed separately. You can use your hours for anything from "my email isn't working" to "help us plan a server migration."
Hours roll over based on your plan: Starter rolls up to 5 hours, Professional up to 10 hours, and Enterprise up to 20 hours. Unused rollover hours expire at the end of the following month. So if you have a quiet month, you're not losing value.
When you sign up, you'll get login credentials to our client portal. From there you can submit tickets (with screenshots and attachments), track the status of open issues, see time entries as they're logged, and review invoices. It's your real-time window into all IT work we're doing for you.
Retainer clients receive same-day response, typically within 2-4 hours during business hours (8am-6pm MST). Pay-per-ticket response depends on current workload but is usually within 24 hours. Critical issues affecting business operations are always prioritized regardless of plan.
Yes. We're based in Cache Valley and offer on-site support for issues that can't be resolved remotely. Travel time within Cache Valley is included for retainer clients. For pay-per-ticket clients, a small travel fee may apply depending on location.
No. All our plans are month-to-month. We believe in earning your business every month, not locking you in. You can cancel anytime with no penalties. If you're not happy, we want to know so we can fix it—not trap you.