Therapy IT
The session dropped, the client is upset, and your next appointment is in nine minutes.
SimplePractice, TherapyNotes, Jane. Telehealth that actually works from a home office. Signed vendor agreements (BAAs) that survive a HIPAA audit. We do the work mental-health practices need - and the work generalist IT shops keep telling you is “not their thing.”
The therapy-specific problems
Therapy IT is its own thing. Generic shops keep guessing.
A mental-health practice has fewer endpoints than a dental office but a wider workflow surface: home offices, telehealth, secure messaging, BAAs with everyone. The failure modes are different and most IT shops have never seen them.
- F-01
Video session drops in the middle of a session
The client is mid-disclosure. The Zoom for Healthcare window freezes. By the time you reconnect, the moment is gone and the rapport is too. Usually a router, a Wi-Fi handoff, or an ISP routing flap nobody told you about.
- F-02
Can not access SimplePractice notes from home office
Tried a personal hotspot. Tried the home Wi-Fi. The portal loads, then hangs on save. The note has to be in tonight and there is no IT to call after 5 PM.
- F-03
The practice grew and nobody knows who signed which BAA
Two new clinicians, three new SaaS tools, one new EHR. Someone signed BAAs along the way. Or maybe they did not. The folder of PDFs is somewhere on a shared drive. It is the kind of paperwork that only matters once.
- F-04
Patient portal locked out and no one to reset it
Client has been trying for an hour to upload an intake form before their first session. The login is stuck. Front-desk staff cannot find the admin credentials. The clinician is the one taking the call.
- F-05
Insurance superbill will not generate
The PDF is blank. The diagnosis codes did not pull through. The reimbursement cycle was already tight. Now it is later, with a client waiting for a document you cannot get the system to produce.
- F-06
On-call therapist needs secure messaging tonight
A current client is in crisis and the clinician is on call. Texting is not HIPAA-compliant. The secure-messaging tool the practice set up two years ago is not working on the new phone. The on-call has to figure it out alone.
The therapy on-ramp
Start with an assessment. Finish with a clean stack.
Most therapy practices have accumulated three or four SaaS tools, two or three home-office setups, and a stack of half-signed BAAs. The on-ramp is a ladder: a low-cost baseline assessment first, a deeper gap assessment and remediation roadmap next - and, at the top, the foundation bundle for practices that want it all untangled for them.
- 01
Baseline assessment
A low-cost snapshot of your current IT and where you stand on compliance.
- 02
Gap assessment
A deeper, scoped review of everything the baseline surfaced.
- 03
Remediation roadmap
A prioritized plan you can run yourself - or hand to us.
- 04
Foundation bundle
The done-for-you top rung: we clear the whole backlog.
Not sure where you stand? Start with a baseline assessment.
Therapy Foundation
Onboarding project, fixed scope
$1,399-$1,799
28 credits · one-time
Range reflects standard vs specialist delivery; your quote fixes the number
Scope a therapy foundationFree scoping call. Fixed quote, target within 3 business days.
What is included
- HIPAA Security Risk Analysis tuned for mental health workflows (42 CFR Part 2 flagged at scope if substance-use records apply)
- Vendor agreement audit (every online tool and vendor touching client records, on file)
- Telehealth session validation (platform agreement confirmed, sessions tested end to end)
- Clinician devices locked down (disk encryption, screen lock, two-step login), home-office devices included
- HIPAA-compliant email configuration
- Written findings and a prioritized list of fixes you keep
What comes after the foundation
The monthly plan: therapy-shaped, mobile-first.
Therapists work from offices, from home, from in-between. The plan supports the actual shape of the work, not just an office.
Telehealth connectivity, on the practice side and the home side
Router, Wi-Fi, and internet connection checked for every clinician who works from home. Dropped sessions get a real root-cause, not a shrug.
EHR support across SimplePractice / TherapyNotes / Jane
New-clinician onboarding, intake form configuration, billing setup, payer enrollment troubleshooting, superbill template fixes. The day-to-day stuff that lands on the clinical director.
BAA portfolio kept current
Annual review of every vendor that touches client records. New vendors flagged before they get added. Expiring BAAs chased before they lapse. The folder stays the binder you can hand an auditor.
Secure messaging that actually works on the on-call phone
Secure messaging with a BAA in place, configured per clinician, per device. Tested. Documented. When a clinician swaps phones, we re-enroll them, not just hand them a setup guide.
Home-office security baseline
Disk encryption, screen lock, MFA, and segmented network access for any device clinical staff use from home. The HIPAA Security Rule applies to home offices too - we make sure they pass it.
24/7 AI support for crisis-side IT issues
The AI assistant answers around the clock - an on-call clinician locked out of the secure portal at 11 PM gets walked through it immediately. Human dispatch runs Monday through Friday, 8 AM to 6 PM, and anything logged overnight is queued for dispatch when it opens in the morning.
Why us, not a generalist
Therapists work everywhere. Our setups follow them.
Home, office, in-network, out-of-network, group practice, solo. The HIPAA boundary moves with the clinician. A generic IT provider scopes a 5-person office and assumes everyone is in it during business hours. That is not therapy. Therapy is a practice that lives on a laptop, a phone, and a home router.
We built for mental-health practices on purpose. The software landscape, the vendor-agreement discipline, the home-office setup, the telehealth tools - that is homework we do before you call, not on your dime.
Mental-health-specific stack knowledge
We know SimplePractice and TherapyNotes are not interchangeable. We know Jane lives in Canada. We know Zoom for Healthcare is a different license than regular Zoom. We know which vendors sign BAAs on a Tuesday and which ones make you escalate twice.AI handles the routine. Humans handle the clinical-side
Password resets, schedule lookups, superbill questions - the AI walks your team through those in minutes. A clinician whose telehealth dropped mid-session gets a human on the line.Local Utah techs, including on-site to home offices
When a home-office router needs replacing or a clinical laptop needs hands-on, we dispatch locally. Same background-checked techs, same response window.HIPAA is the baseline, not the upsell
Security Risk Analysis, BAA discipline, breach-notification readiness. The general HIPAA detail lives at /compliance; a dedicated therapy anchor is coming.
Therapy FAQ
The questions clinicians ask first
Compliance, telehealth, home-office. Plain answers, no hedging.
Stop being the IT person for your practice.
Free 30-minute scoping call. We look at the SaaS list, the BAA folder, and the home-office setups, and tell you what is actually missing.
Prefer the phone? (435) 227-5583
Built for 5-50 person firms